Frequently Asked Questions

Information on order status, transit times, warranty, and return processing.

1. 1

   how do i choose the right klangwert product

   For basic needs, the Klangwert basic formula with Ginkgo biloba and zinc is recommended. Those looking for an extended blend with citrus bioflavonoids can choose the complex in the amber glass bottle. Both products are based on plant-based capsule shells without synthetic additives.

2. 2

   what exactly are klangwert capsules made of

   The capsules contain only Ginkgo biloba extract, citrus bioflavonoids, magnesium bisglycinate, and zinc citrate in a shell made of plant-based hydroxypropyl methylcellulose. We completely avoid fillers, anti-caking agents, and animal gelatin.

3. 3

   how should the capsules be stored day to day

   Always keep the amber glass jar tightly closed in a dry, cool place away from direct sunlight. A dark pantry or the bedroom is better suited for this than a damp bathroom.

4. 4

   how can i pay for my order

   You can pay for your order either by standard advance bank transfer or in cash upon delivery right at your door. We do not offer card payments or online payment services.

5. 5

   how does shipping work at klangwert

   Orders placed and paid for on business days before 1:30 pm are packed and handed over on the same day in Erfurt. Delivery directly to your apartment door is also provided for upper floors without an elevator.

6. 6

   how do returns of sealed products work

   Unopened jars with an intact tamper-evident seal can be returned to our address in Erfurt within thirty days of receipt. After inspecting the unused merchandise, we will refund the amount to your designated bank account.