Privacy Policy

Klangwert Botanik GmbH, Magdeburger Allee 34, 99086 Erfurt, Deutschland. For data protection inquiries, please contact: [email protected].

The processing of personal data is based on the provisions of the General Data Protection Regulation (GDPR) as well as other relevant legal standards in Germany. Should any conflicts arise between these policies and statutory regulations, the legal provisions apply without exception.

When you make a purchase, we collect only the information essential for delivery: name, delivery address, email address, phone number, and the ordered units. Payment card details are neither requested nor stored on our servers. For purely informational visits, cookies record technical parameters such as IP address, browser used, and pages viewed.

• Contact details and delivery information such as full name, billing address, delivery address, email address, and phone number.
• Transaction and order history including ordered items, order status, and selected payment method.
• Technical telemetry and device data including IP address, browser type, operating system, and access timestamp.
• Communication data from inquiries sent to our customer service team via email or contact form.

• For the proper processing, delivery, and potential return of placed orders.
• For customer correspondence and to provide status updates regarding your shipment.
• For technical security of the platform and anonymized analysis of user behavior.
• For occasionally sending updates (only with explicit consent; you can unsubscribe easily at any time in every message).

This website stores small text files in your browser storage. Strictly necessary cookies ensure core functions such as shopping cart management and the checkout process; they cannot be disabled. Analytical cookies provide us with an aggregate overview of site navigation. Marketing cookies require your prior consent in the corresponding dialog box. Any permission granted can be revoked at any time via that dialog or your browser settings; for detailed information, please refer to our cookie overview.

Logistics partners receive only the address details necessary for delivery. Third-party payment processors handle transaction data to the extent required. Service providers for server hosting and usage analytics act strictly on our instructions on a contractual basis. We never sell personal data under any circumstances.

Klangwert Botanik GmbH does not sell, rent, or trade customer personal data for commercial marketing purposes under any circumstances. Data is processed exclusively in accordance with strict European data protection laws.

Transaction-related records remain archived in accordance with commercial and tax retention requirements and are destroyed once statutory periods expire. Customer profile details remain stored until the account is closed. Statistical usage data is deleted after 14 months.

Under the General Data Protection Regulation (GDPR), data subjects have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and the right to object to processing (Art. 21 GDPR). Requests can be submitted informally to [email protected].

Our store does not collect, process, or store credit card details or debit card information at any time. Payment is made exclusively via cash on delivery directly to the courier or via direct bank transfer (advance payment) by the customer, meaning no sensitive payment service provider data is collected.

You can reach us in writing at [email protected] and by phone at +49 361 70024433 during business hours (Mon-Fri 09:30 - 17:15, Sat 09:45 - 14:00). We address every request within one business day.