Delivery & Payment
Klangwert reliably delivers high-quality plant-based dietary supplements for daily well-being and sensory vitality within Germany and the European Union. Each shipment is prepared under strict quality controls to ensure the freshness and stability of our botanical formulas throughout transport.
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DHL Paket | 2-4 business days | 4,90 € |
| Hermes Paketversand | 3-5 business days | 4,50 € |
Delivery times are stated in business days from dispatch. For remote delivery areas, please allow 1 to 2 additional business days.
- Deliveries within Germany are free of shipping costs for orders of €59 and above; below this amount, a flat rate of €4.90 applies.
- Standard transit time after handover to the parcel service is 2 to 4 business days.
- Orders registered before 13:30 on business days leave our warehouse on the same day.
- Returns of unopened items in original packaging are possible up to 30 days after receipt.
- Payment: cash on delivery, bank transfer.
3. Order processing
Weekday orders received before 13:30 leave our facility on the same day. Later orders as well as orders placed on Saturdays, Sundays, and public holidays are processed on the next business day. We confirm receipt of your order with a confirmation email including a reference number.
Our capsules and liquid herbal extracts are packaged in light-protected amber glass or PET containers with a tamper-evident seal. Shipping takes place in shock-absorbing, recyclable cardboard boxes with thermal insulation against extreme temperature fluctuations.
4. Tracking your parcel
As soon as the order leaves our warehouse, customers automatically receive a dispatch confirmation by email with a tracking number for full parcel tracking.
5. Lost or delayed parcel
If your tracking status remains unchanged for more than 5 business days, please send a brief message to [email protected] with your order number. We will then initiate a formal investigation with the carrier and offer you either a replacement shipment or a full refund: both processed within 10 business days of receiving the loss report.
6. Damaged on arrival
If a parcel arrives with visible damage, please report the damage directly to the courier and send clear photos of the packaging and unopened inner seal to our customer service team at [email protected] within 48 hours.
7. Payment methods
Cash on delivery, Bank transfer are available for payment. We will never ask for payment card information or bank account credentials by telephone or electronic text message.
8. Delivery outside Germany
Shipping is limited to defined destination regions. Applicable postage costs and estimated transit times are displayed during checkout before the payment step. Any customs duties or country-specific import taxes must be paid by the recipient.
9. Questions about this policy
You can reach us in writing at [email protected] and by phone at +49 361 70024433 during business hours (Mon-Fri 09:30 - 17:15, Sat 09:45 - 14:00). We address every request within one business day.